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Customer Relations Officer.
Employd Staffing Solutions Ltd
Nairobi 🇰🇪 Kenya
Posted 7 days ago (15 Jul 2026) Updated 7 days ago
How to Apply
Send CV to the company
Job Description
The Customer Relations Officer will serve as the primary point of contact for clients, ensuring all interactions reflect the company's professional standards. The role involves responding to client inquiries, directing requests to the appropriate department, and building positive relationships with prospective and existing clients. The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and have experience in customer relations or a related field.
Qualifications & Requirements
- • Diploma or Bachelor's degree in Business Administration, Office Management, Finance, Accounting, Communications, or a related discipline
- • At least 2-3 years of experience in an administrative, client service, customer relations, or office support role
- • Experience in an accounting, consulting, financial services, or professional services environment is an added advantage
Required Skills
Responsibilities
- • Respond to client inquiries via telephone, email, WhatsApp, and social media platforms
- • Direct client requests to the appropriate department or team member
- • Build positive relationships with prospective and existing clients
- • Manage incoming sales inquiries and support the client acquisition process
- • Follow up on prospective client inquiries, proposals, and scheduled consultations