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Front office/ Receptionist (Hotel industry)
Studio Twenty Two Agencies (ABELA) LIMITED
Nairobi 🇰🇪 Kenya
Posted 4 days ago (18 Jul 2026) Updated 4 days ago
How to Apply
Please submit your CV and cover letter to the hotel's HR department
Job Description
We are seeking a highly skilled and experienced Front Office Receptionist to join our team in the hotel industry. The successful candidate will be responsible for warmly welcoming guests, handling inquiries and complaints, and providing information on hotel services and local attractions. The ideal candidate will have a diploma or bachelor's degree in hospitality management, front office operations, or a related field, with at least 1-2 years of experience in front office operations.
Qualifications & Requirements
- • Diploma or bachelor's degree in hospitality management, front office operations, or a related field
- • 1-2 years of experience in front office operations in a 3-star or 4-star hotel
- • Experience with PMS software, computer literacy, and MS Office
Required Skills
Responsibilities
- • Warmly welcome guests on arrival and assist with check-in and check-out procedures
- • Handle guest inquiries, requests, and complaints in a professional and prompt manner
- • Provide information on hotel services, local attractions, transport, and facilities
- • Manage VIP guest arrivals and ensure special requests are handled
- • Handle walk-in, phone, and email inquiries