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Reservations Associate
BRIDGE TALENT MANAGEMENT
Nairobi 🇰🇪 Kenya
Posted 4 days ago (18 Jul 2026) Updated 4 days ago
Job Description
We are seeking a highly organized and detail-oriented Reservations Associate to manage and process reservation requests. The successful candidate will have excellent communication skills and the ability to work accurately in a fast-paced environment. The role involves coordinating with lodges to confirm room availability, rates, and special requests, as well as maintaining and updating reservation records and reports.
Qualifications & Requirements
- • Diploma or Degree in Tourism, Hospitality, Business Administration, or a related field
- • At least 1-3 years of experience in tourism, travel coordination, reservations, or lodge operations
- • Proven experience working with lodges or tourism accommodation is an added advantage
- • Strong critical-thinking ability and a structured approach to problem-solving
- • High level of accuracy and attention to detail
Required Skills
Responsibilities
- • Manage and process reservation requests based on instructions from the Sales Person
- • Coordinate with lodges to confirm room availability, rates, special requests, and booking conditions
- • Cross-check all booking details to ensure accuracy before confirmation
- • Maintain and update reservation records, trackers, documents, and reports
- • Handle amendments, cancellations, and updates while adhering to company processes