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Customer Experience Intern
The Somo Africa Trust
Nairobi 🇰🇪 Kenya
Posted 4 days ago (18 Jul 2026) Updated 4 days ago
How to Apply
To apply, please submit your CV and a cover letter outlining your experience and qualifications for the role.
Job Description
The Customer Experience Intern at The Somo Africa Trust is a full-time internship role that involves supporting the customer experience team in onboarding new partners, providing customer support, and collecting customer feedback. The ideal candidate will have experience in customer service and a strong understanding of customer experience principles and practices. The role is based in Nairobi, Kenya.
Qualifications & Requirements
- • Bachelor's degree in a relevant field, such as customer service or business administration
- • At least 1 year of experience in customer service, preferably in a similar role
- • Strong understanding of customer experience principles and practices
- • Excellent communication and interpersonal skills, with the ability to work with diverse stakeholders
Required Skills
Responsibilities
- • Support the customer experience team in onboarding new partners
- • Provide customer support and respond to customer inquiries
- • Collect customer feedback and analyze data to identify trends and areas for improvement
- • Assist in managing partner communication channels and ensuring timely responses to inquiries