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Quality Assurance & Reporting Analyst (1 Year- Fixed Term Contract)
Britam
Nairobi 🇰🇪 Kenya
Posted about 23 hours ago (21 Jul 2026) Updated about 23 hours ago
Job Description
We are seeking a highly motivated and experienced quality assurance and reporting analyst to assess the quality of service delivery across all customer contact points. The successful candidate will have a strong understanding of quality assurance principles, excellent analytical skills, and the ability to work closely with cross-functional teams to inform business decisions.
Qualifications & Requirements
- • Bachelor's degree in Business Administration or a related field.
- • No experience required.
Required Skills
Responsibilities
- • Assess the quality of service delivery across all customer contact points.
- • Support team leaders and managers in identifying areas for improvement.