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Customer Experience Analyst at Savannah Informatics
JobSearch
Nairobi 🇰🇪 Kenya
Posted 2 days ago (22 Jul 2026) Updated about 7 hours ago
How to Apply
Go to Savannah Informatics on www.savannahinformatics.com
Job Description
We are looking for a highly skilled Customer Experience Analyst to join our team. The successful candidate will be responsible for serving as the first point of contact for customers, providing first-level technical support, and resolving customer inquiries efficiently. The ideal candidate will have a strong background in customer service and excellent communication skills.
Qualifications & Requirements
- • Bachelor's Degree in Customer Service or a related field
- • Minimum 1 year of experience in customer service
- • Strong communication and problem-solving skills
Required Skills
Responsibilities
- • Serve as the first point of contact for customers
- • Provide first-level technical support and resolve customer inquiries
- • Log and track customer support cases and maintain accurate records
- • Build positive customer relationships and deliver excellent support experiences