Debt collection Agent

description Job Description

checklist Qualifications & Requirements

• check_circle • s Diploma in any related field from a recognized institution with at least 1-2years experience in collection/credit or sales and marketing. Previous debt collection experience Aggressive Critical thinker Emotional intelligence( dealing with different personalities) Computer Literate and English Proficiency. Fluent in both spoken and written English. Good communication and interpersonal

psychology Required Skills

task_alt Responsibilities

• arrow_right • a) Collect outstanding debts as per the targets given. b) Negotiation of payment plans and booking Promises to pay (ptp’s) c) Consistently follow up on customers to make payments. d) Instruct customer on ways of clearing their debt, while communicating to them the importance of paying their debt and consequences of non-payment. e) Manage a huge portfolio of clientele in a timely manner f) Establish reasons for overdue payments and to review the credit terms for easier settlement of debts. g) Respond to customer’s enquiries and complaints. h) Provide customers with their correct account details e.g., balances. i) Effect the most suitable debt recovery method and techniques. j) Maintain high customer service in a timely and efficient manner. k) Investigate and resolve any customer queries and complains through verbal or written correspondence in line with Newark policies. l) Retain customer loyalty while initiating processes for collection of payments m) Preparation of reports as required.