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Head, Client Experience (Deputy Director) at Central Bank of Kenya
Central Bank of Kenya
Nairobi 🇰🇪 Kenya
Posted about 4 hours ago (30 Jul 2026) Updated about 4 hours ago
Job Description
The Head, Client Experience will provide strategic leadership and oversight of client experience, hospitality, and conferencing operations. This role requires a strong understanding of client experience principles and practices, as well as excellent communication and leadership skills.
Qualifications & Requirements
- • Bachelor's degree in a related field
- • Proven experience in client experience management or a similar leadership role
- • Excellent communication and leadership skills
Required Skills
Responsibilities
- • Provide strategic leadership and oversight of client experience, hospitality, and conferencing operations
- • Ensure seamless delivery of high-quality client services
- • Develop and implement client experience strategies and initiatives
- • Lead and manage a team of client experience professionals