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Customer Service Executive – Freight Forwarding & Logistics
POWERVISION CONSULTANCY
Nairobi 🇰🇪 Kenya
Posted about 4 hours ago (31 Jul 2026) Updated about 4 hours ago
Job Description
The Customer Service Executive will be responsible for providing excellent customer service to clients, managing customer inquiries, and coordinating with internal teams to resolve issues. This involves communicating with customers, responding to inquiries, and providing timely updates on shipment status.
Qualifications & Requirements
- • Requirements Bachelor's Degree or Diploma in Logistics & Supply Chain Management, Business Administration, International Business, or a related field. Minimum 3–5 years' experience in Customer Service within the Freight Forwarding, Shipping, Clearing & Forwarding, or Logistics industry. Strong understanding of import and export documentation and freight forwarding processes. Experience handling Air Freight, Sea Freight, Customs Clearance, and Transport coordination will be an added advantage. Excellent communication, interpersonal, and relationship management
Required Skills
Responsibilities
- • Serve as the primary point of contact for clients, ensuring prompt, professional, and courteous communication. Manage customer inquiries, quotations, shipment updates, and service requests from initiation to completion. Coordinate closely with Operations, Customs Clearance, Transport, Warehousing, and Sales teams to ensure smooth shipment execution. Provide clients with timely updates on shipment status, delays, and resolutions. Handle customer complaints effectively and ensure issues are resolved within agreed timelines. Monitor customer satisfaction and maintain long-term client relationships through exceptional service delivery. Prepare and maintain accurate shipment documentation and customer records. Ensure compliance with company procedures and international freight forwarding standards. Support the sales team by identifying opportunities to enhance customer satisfaction and retention. Prepare customer reports and service performance updates where required. Requirements Bachelor's Degree or Diploma in Logistics & Supply Chain Management, Business Administration, International Business, or a related field. Minimum 3–5 years' experience in Customer Service within the Freight Forwarding, Shipping, Clearing & Forwarding, or Logistics industry. Strong understanding of import and export documentation and freight forwarding processes. Experience handling Air Freight, Sea Freight, Customs Clearance, and Transport coordination will be an added advantage. Excellent communication, interpersonal, and relationship management