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Call Center & Logistics Assistant
FOCUSED HUMAN RESOURCE SOLUTIONS LIMITED
Nairobi 🇰🇪 Kenya
Posted about 4 hours ago (31 Jul 2026) Updated about 4 hours ago
How to Apply
Send CV to vacancy@focusedhrsolutions.co.ke
Job Description
The Call Center and Logistics Assistant will be responsible for receiving and responding to customer inquiries and coordinating daily pickups and deliveries.
Qualifications & Requirements
- • s & Experience * Diploma or Certificate in Business Administration, Customer Service, Logistics, Sales & Marketing or a related field. * Minimum 2 years' experience in customer service, call centre operations, logistics coordination or a similar role. * Experience coordinating riders, drivers or field teams will be an added advantage. * Proficiency in Microsoft Office, Google Workspace, WhatsApp and email. * Experience using customer databases or logistics/booking systems is desirable. Key Competencies * Excellent verbal and written communication
Required Skills
Responsibilities
- • Receive and respond to customer inquiries via phone, WhatsApp, email and other communication channels. * Process customer bookings and accurately capture customer and service details. * Coordinate and monitor daily pickups and deliveries to ensure timely service. * Communicate effectively with customers, riders, drivers and branch teams. * Handle customer complaints, follow up on service satisfaction and escalate complex issues where necessary. * Maintain accurate booking, customer and logistics records and prepare daily and weekly operational reports. * Promote company services by upselling, cross-selling and informing customers about ongoing promotions. * Monitor service turnaround times and recommend improvements to enhance customer satisfaction and operational efficiency.