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Complaints Review & Prevention Manager at Standard Bank Group
JobSearch
Nairobi 🇰🇪 Kenya
Posted 1 day ago (30 Jul 2026) Updated about 4 hours ago
Job Description
We are seeking a highly experienced Complaints Review and Prevention Manager to join our team. The successful candidate will have a strong background in customer service and a proven track record of managing and resolving customer complaints. They will be responsible for developing and implementing complaint management strategies, managing a team of customer service representatives, and contributing to the growth and development of the organization.
Qualifications & Requirements
- • Bachelor's Degree in Customer Service or a related field
- • At least 5 years of experience in customer service
- • Proven track record of managing and resolving customer complaints
- • Strong knowledge of customer service principles and practices
- • Excellent communication and interpersonal skills
Required Skills
Responsibilities
- • Develop and implement complaint management strategies
- • Manage a team of customer service representatives
- • Contribute to the growth and development of the organization
- • Collaborate with other departments to achieve customer service goals
- • Analyze customer feedback and provide recommendations for improvement