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Client Service Officer - French & Arabic Speaking at Citi
JobSearch
Nairobi 🇰🇪 Kenya
Posted 1 day ago (31 Jul 2026) Updated about 9 hours ago
Job Description
The Client Service Officer will provide after-sales customer support to Citibank Clients through various mediums of communication. This role involves working with internal partners to obtain answers/solutions to client inquiries, acting as an advocate and impetus for process improvements, and engaging Citi business partners to focus on issues and opportunities. The ideal candidate will have experience in customer service, with strong communication and interpersonal skills.
Qualifications & Requirements
- • Bachelor's Degree in Customer Service, Business, or related field
- • Minimum 1-3 years of experience in customer service
- • Strong communication and interpersonal skills
- • Experience working in a fast-paced environment
Required Skills
Responsibilities
- • Provide after-sales customer support
- • Work with internal partners to obtain answers/solutions to client inquiries
- • Act as an advocate and impetus for process improvements
- • Engage Citi business partners