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Technical Support Agent (L1) at Influx
Influx
Nairobi 🇰🇪 Kenya
Posted about 6 hours ago (2 Aug 2026) Updated about 5 hours ago
Job Description
The Technical Support Agent will provide advanced technical support to customers via phone, email, or chat. The ideal candidate will have excellent communication and problem-solving skills, with a strong technical background in operating systems, software applications, and hardware.
Qualifications & Requirements
- • Bachelor's degree in Computer Science, Information Technology, or a related field
- • 2+ years of experience in technical support or a related field
- • Excellent communication and problem-solving skills
Required Skills
Responsibilities
- • Provide advanced technical support to customers via phone, email, or chat
- • Perform deep technical troubleshooting to identify and resolve complex issues
- • Collaborate with internal teams to resolve issues and improve processes