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Technical Support Agent (L2) Job Influx, Nairobi, Kenya
Influx
Nairobi 🇰🇪 Kenya
Posted about 5 hours ago (2 Aug 2026) Updated about 5 hours ago
How to Apply
Please submit your application, including your CV and a cover letter, to the email address provided.
Job Description
We are seeking a highly skilled Technical Support Agent to join our team, with expertise in customer service and technical support. The successful candidate will have a strong background in IT and experience working in a customer-facing role.
Qualifications & Requirements
- • Bachelor's Degree in IT, Computer Science, or related field
- • Minimum 1 year of experience in technical support and customer service
- • Strong knowledge of technical principles and practices
- • Excellent communication and interpersonal skills
- • Ability to work independently and as part of a team
Required Skills
Responsibilities
- • Provide technical support to customers via phone, email, and chat
- • Develop and maintain technical knowledge and skills
- • Collaborate with internal teams to develop and implement technical solutions
- • Conduct quality control checks to ensure high standards of customer service
- • Meet and exceed performance targets