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Customer Service Officer
Homelight Properties Ltd (NIG)
Abuja, Federal Capital Territory, Nigeria 🇳🇬 Nigeria
Posted about 3 hours ago (25 Oct 2026) Updated about 2 hours ago
Job Description
The Customer Service Officer will serve as the primary point of contact for client inquiries, ensuring prompt and courteous assistance. Responsibilities include handling complaints, processing service requests, and maintaining accurate records. The role collaborates with sales and operations teams to improve service delivery and customer satisfaction.
Qualifications & Requirements
- • Diploma or equivalent in Business Administration, Hospitality, or related field
- • Strong communication and interpersonal skills
- • Ability to handle high‑volume inquiries with professionalism
- • Basic computer literacy and familiarity with CRM systems
- • Customer‑focused attitude and problem‑solving ability
Required Skills
Responsibilities
- • Respond to customer inquiries via phone, email, and chat
- • Resolve complaints and issues in a timely manner
- • Maintain accurate customer records and documentation
- • Coordinate with sales and operations to address service gaps
- • Provide feedback to improve products and processes