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Relationship Officer at World Vision Kenya
JobSearch
Bomet 🇰🇪 Kenya
Posted 1 day ago (26 Oct 2026) Updated about 4 hours ago
How to Apply
Apply through the World Vision Kenya portal at worldvision.wd1.myworkdayjobs.com.
Job Description
The Relationship Officer will drive client acquisition and loan portfolio growth for VisionFund Kenya. Responsibilities include identifying and onboarding new borrowers, assessing creditworthiness, and managing loan disbursement and collections. The role requires strong communication, negotiation and customer‑service skills, as well as the ability to work independently in the field and travel extensively. A Diploma and high integrity are essential.
Qualifications & Requirements
- • Diploma (any field)
- • Ability to assess creditworthiness and identify potential risks
- • Strong communication, interpersonal, negotiation and customer‑service skills
- • Ability to work in a target‑driven environment and achieve performance objectives
- • Computer literacy and willingness to learn financial systems, including T24
- • High levels of accuracy, integrity, discipline, reliability and accountability
- • Ability to work independently in the field and collaboratively within a team
- • Willingness to travel extensively (approximately 70% of working time)
- • Ability to ride a motorbike with appropriate licence and safety compliance
- • Commitment to VisionFund Kenya’s Christian identity and organizational values
Required Skills
Responsibilities
- • Identify, recruit and onboard new clients to meet branch growth targets
- • Assess client needs and recommend suitable loan products and financial services
- • Achieve targets for new borrowers, repeat borrowers, outstanding loan balance and product uptake
- • Apply the 5Cs of credit when evaluating prospective clients
- • Build strong client relationships, address concerns and promote retention
- • Ensure loan applications comply with credit policy and documentation standards before disbursement
- • Monitor loan repayment schedules and conduct timely follow‑ups on outstanding balances
- • Use T24 reports to guide disbursement and collection decisions
- • Ensure compliance with group lending and arrears eligibility requirements
- • Identify early warning signs of delinquency and implement collection measures
- • Contribute to maintaining Portfolio at Risk within approved targets
- • Conduct client training and advisory services