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Bilingual French Call Center Representative
MCI
Cape Town, Western Cape, South Africa 🇿🇦 South Africa
Posted about 4 hours ago (27 Oct 2026) Updated about 4 hours ago
Job Description
The Bilingual French Call Center Representative handles inbound and outbound calls in both French and English, providing customers with product information and support. The role requires clear communication, problem‑solving, and maintaining accurate records of interactions. Providing high‑quality service contributes to customer satisfaction and company reputation.
Qualifications & Requirements
- • Fluency in French and English, both spoken and written
- • High school diploma or equivalent
- further education preferred
- • Proven experience in a call‑center or customer service environment
- • Strong communication and problem‑solving abilities
Required Skills
Responsibilities
- • Answer customer calls in French and English, addressing inquiries and issues
- • Provide product information and resolve complaints efficiently
- • Document call details and update the CRM system accurately
- • Meet daily and weekly call handling targets and quality standards
- • Escalate complex matters to senior support staff when necessary