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Bilingual French Call Center Representative
MCI
Cape Town, Western Cape, South Africa 🇿🇦 South Africa
Posted about 22 hours ago (26 Sep 2026) Updated about 22 hours ago
Job Description
The Bilingual French Call Center Representative handles inbound and outbound customer interactions in both French and English, delivering high‑quality service and resolving inquiries efficiently. The role requires clear communication, problem‑solving abilities, and adherence to call centre performance standards.
Qualifications & Requirements
- • Fluency in French and English, both written and spoken
- • Prior experience in a call centre or customer service environment
- • Strong communication and active‑listening skills
- • Ability to work in a fast‑paced, target‑driven setting
- • Basic computer literacy and familiarity with CRM tools
Required Skills
Responsibilities
- • Answer and manage incoming calls in French and English, providing accurate information
- • Initiate outbound calls for follow‑ups, surveys, or sales campaigns as required
- • Resolve customer issues promptly while maintaining a professional tone
- • Document interactions and update the CRM system with relevant details
- • Meet or exceed established call‑handling metrics and service level agreements