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Bilingual French Call Center Representative
MCI
Cape Town, Western Cape, South Africa 🇿🇦 South Africa
Posted 10 days ago (25 Aug 2026) Updated 10 days ago
Job Description
The bilingual French call‑center representative handles inbound and outbound customer interactions in both French and English, delivering high‑quality service and resolving queries efficiently. The role supports the organization’s customer experience objectives within the South African market.
Qualifications & Requirements
- • Proficiency in French and English (both spoken and written)
- • Strong communication and interpersonal skills
- • Ability to work in a fast‑paced call‑center environment
Required Skills
Responsibilities
- • Respond to customer inquiries via phone, email, or chat in French and English
- • Resolve issues, provide product information, and ensure customer satisfaction
- • Document interactions and update system records accurately
- • Meet performance targets and service level agreements