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Full-Time Call Center Representative (Urgently Hiring)
MCI
Cape Town, Western Cape, South Africa 🇿🇦 South Africa
Posted about 5 hours ago (9 Oct 2026) Updated about 5 hours ago
Job Description
The Call Center Representative will handle inbound and outbound customer interactions for MCI, delivering timely solutions and maintaining high service standards. The role involves addressing queries, processing transactions, and achieving performance metrics in a dynamic call‑center environment.
Qualifications & Requirements
- • High school diploma or equivalent
- • Strong communication and problem‑solving abilities
- • Ability to work in a fast‑paced call‑center setting
Required Skills
Responsibilities
- • Answer incoming customer calls and respond to inquiries
- • Make outbound calls to follow up on leads or resolve pending issues
- • Document interactions and update customer records in the system
- • Meet established call‑handling time and quality targets