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Community Officer - Kinyarwanda-speaking
BrighterMonday Consulting
Full Time 🇰🇪 Kenya
Posted about 5 hours ago (7 Oct 2026) Updated about 5 hours ago
Job Description
The Community Officer will act as the primary liaison for BrighterMonday’s Rwandan community, supporting both job seekers and employers across multiple communication channels. Responsibilities include managing inquiries, creating engaging community initiatives, and onboarding universities and TVET institutions to the platform. The role requires fluency in Kinyarwanda, strong interpersonal skills and the ability to drive community growth.
Qualifications & Requirements
- • Proven experience in community management or customer support
- • Fluency in Kinyarwanda and English, both written and spoken
- • Strong communication, problem‑solving and interpersonal abilities
- • Ability to work independently and manage multiple communication channels
- • Familiarity with social media platforms and basic digital tools
- • Bachelor’s degree or equivalent experience preferred
Required Skills
Responsibilities
- • Respond to job‑seeker and employer inquiries via phone, email, WhatsApp and social media
- • Resolve issues promptly, ensuring a high level of satisfaction at first contact
- • Design and run community touchpoints such as WhatsApp groups, newsletters and monthly clinics
- • Onboard Rwandan universities and TVETs, train career‑services teams and assist students with profile creation
- • Monitor community engagement metrics and propose improvements to increase participation
- • Collaborate with internal teams to align community activities with business objectives