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Associate Lead, Customer Operations at Peach Cars KE
Peach Cars
Kenya 🇰🇪 Kenya
Posted 4 days ago (16 Oct 2026) Updated 4 days ago
Job Description
The Associate Lead, Customer Operations drives the delivery of high‑quality support for Peach Cars’ e‑commerce platform, managing a team of agents and optimizing service processes. They monitor performance metrics, resolve escalated issues, and collaborate with product and engineering teams to improve the customer experience. The role also contributes to strategy development for scaling operations across the region.
Qualifications & Requirements
- • Bachelor’s Degree in Business Administration, Communications, or a related field
- • At least 3 years experience in customer operations or service management
- • Strong analytical and problem‑solving abilities
- • Excellent written and verbal communication skills
- • Proven ability to lead and develop high‑performing teams
Required Skills
Responsibilities
- • Lead and mentor the customer operations team to achieve service targets
- • Monitor and analyze key performance indicators to improve response times and satisfaction
- • Handle escalated customer issues and ensure timely resolution
- • Work closely with product, engineering, and logistics teams to streamline processes
- • Develop and implement standard operating procedures for customer support