P
Call Centre Agent
Pula
Kenya 🇰🇪 Kenya
Posted about 6 hours ago (24 Oct 2026) Updated about 6 hours ago
Job Description
The Call Centre Agent handles inbound and outbound customer interactions, providing information and resolving queries efficiently. They maintain accurate call logs, meet service level targets, and contribute to improving customer satisfaction. The role requires strong communication skills and the ability to work in a fast‑paced environment.
Qualifications & Requirements
- • Minimum high school diploma or equivalent
- • Prior experience in a call centre or customer service environment
- • Excellent verbal communication and active listening skills
- • Ability to work flexible shifts and handle high call volumes
Required Skills
Responsibilities
- • Answer incoming calls and respond to customer inquiries promptly
- • Conduct outbound calls for follow‑up, surveys or sales campaigns
- • Document call details and update the CRM system accurately
- • Meet defined performance metrics such as average handling time and first‑call resolution
- • Escalate complex issues to senior staff while ensuring customer satisfaction