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Claims Associate Representative (GHB) – PSO – Cigna Healthcare at Cigna
Cigna
Kenya 🇰🇪 Kenya
Posted about 9 hours ago (12 Oct 2026) Updated about 9 hours ago
Job Description
The Claims Associate Representative handles health insurance claim processing, ensuring accurate verification and timely resolution for members. Working with providers and internal teams, the role focuses on maintaining data integrity and delivering excellent customer service. Candidates should possess strong analytical abilities and a solid understanding of insurance procedures.
Qualifications & Requirements
- • Bachelor’s Degree in Business, Health Administration or related discipline
- • 1–2 years of experience in insurance claims processing or customer service
- • Strong analytical skills and attention to detail
- • Familiarity with medical terminology and health insurance policies
- • Proficient in claims management software and Microsoft Office
- • Effective written and verbal communication abilities
Required Skills
Responsibilities
- • Process health insurance claims accurately and within established timelines
- • Verify member eligibility and documentation for each claim
- • Communicate claim status and resolve inquiries with providers and members
- • Maintain detailed claim records and ensure data integrity in the system
- • Identify and escalate complex claim issues to senior staff
- • Support continuous improvement of claims handling procedures