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Contact Centre Officer at Prime Bank Kenya
Prime Bank Kenya
Kenya 🇰🇪 Kenya
Posted about 2 hours ago (20 Oct 2026) Updated about 2 hours ago
Job Description
The Contact Centre Officer handles inbound and outbound customer communications for Prime Bank, delivering accurate information on banking products and resolving queries. The role supports transaction processing, promotes services, and maintains records to meet service standards.
Qualifications & Requirements
- • Minimum high school diploma
- preferably a certificate in Business Administration or Banking
- • Strong communication and problem‑solving abilities
- • Ability to work in a fast‑paced call centre environment
- • Basic computer literacy and familiarity with banking software
Required Skills
Responsibilities
- • Handle inbound customer inquiries via phone, email, and chat
- • Provide accurate information on banking products and services
- • Resolve customer issues and complaints promptly
- • Process transactions such as fund transfers and account inquiries
- • Promote bank products and cross‑sell services
- • Maintain accurate records of interactions in the CRM system
- • Meet performance targets and service level agreements