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Customer Care
Cobetwin Technical Limited
Kenya 🇰🇪 Kenya
Posted about 4 hours ago (20 Oct 2026) Updated about 3 hours ago
Job Description
The Customer Care representative will handle telephone inquiries, provide timely feedback and resolve product‑related issues to ensure customer satisfaction. The role requires strong communication, problem‑solving abilities and a proactive attitude.
Qualifications & Requirements
- • Minimum 1 year experience in telephone customer service or related field
- • Strong communication and problem‑solving skills
- • High enthusiasm, initiative and ability to work under pressure
- • Good computer literacy
Required Skills
Responsibilities
- • Respond to routine customer inquiries via phone and provide timely feedback
- • Troubleshoot product usage issues and guide customers through solutions
- • Maintain accurate records of interactions and follow‑up actions
- • Escalate complex issues to appropriate departments
- • Uphold company service standards and maintain a positive attitude