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Customer Experience Coordinator Job AIC Kijabe Hospital
AIC Kijabe Hospital
Kenya 🇰🇪 Kenya
Posted 5 days ago (19 Sep 2026) Updated 5 days ago
Job Description
The Customer Experience Coordinator supports the hospital’s patient services by handling inquiries, coordinating appointments, and ensuring a positive experience for visitors and patients. The role involves responding to feedback, managing communication channels, and collaborating with clinical staff to resolve issues promptly. Strong interpersonal skills and a background in customer service are essential.
Qualifications & Requirements
- • Relevant experience in customer service or a healthcare environment
- • Strong communication and interpersonal skills
- • Ability to work effectively in a fast‑paced hospital setting
Required Skills
Responsibilities
- • Manage patient and visitor inquiries through phone, email, and in‑person channels
- • Coordinate appointments and assist with scheduling for clinical services
- • Respond to feedback and resolve service‑related issues promptly
- • Maintain accurate records of interactions and service metrics
- • Collaborate with clinical and administrative teams to improve the overall patient experience