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Customer Service Executive at Calltronix Contact & Training Centre
Calltronix
Kenya 🇰🇪 Kenya
Posted about 3 hours ago (6 Oct 2026) Updated about 3 hours ago
Job Description
The Customer Service Executive serves as the primary point of contact for clients using Calltronix’s communication and collaboration solutions. The role resolves inquiries, troubleshoots issues and ensures a high level of customer satisfaction.
Qualifications & Requirements
- • Diploma or equivalent in Business Administration, ICT or related field
- • Minimum 1 year experience in customer service or help‑desk support
- • Strong verbal and written communication skills
- • Ability to learn and explain technical concepts clearly
- • Customer‑focused attitude and problem‑solving mindset
Required Skills
Responsibilities
- • Respond promptly to client inquiries via phone, email or chat
- • Troubleshoot and resolve technical issues related to communication platforms
- • Document interactions and update the CRM system
- • Provide product guidance and recommend suitable solutions
- • Escalate complex problems to technical teams and follow up on resolution