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Customer Service Representative at Solvo Global
Solvo
Kenya 🇰🇪 Kenya
Posted about 5 hours ago (13 Oct 2026) Updated about 5 hours ago
Job Description
The Customer Service Representative provides frontline support to clients, handling inquiries and resolving issues through multiple communication channels. The role leverages AI‑powered tools to improve response efficiency and maintains high customer satisfaction. Collaboration with internal teams ensures accurate information delivery and continuous service improvement.
Qualifications & Requirements
- • High school diploma or equivalent
- further education preferred
- • At least 1 year of experience in customer service or call‑center environment
- • Strong verbal and written communication skills
- • Ability to work independently and as part of a remote team
- • Basic computer literacy and familiarity with CRM systems
Required Skills
Responsibilities
- • Respond to inbound and outbound customer inquiries via phone, email, and chat
- • Resolve issues promptly while maintaining a positive attitude
- • Utilize AI tools to streamline support processes
- • Document interactions and update CRM records accurately
- • Identify recurring problems and suggest process enhancements
- • Collaborate with cross‑functional teams to address client needs