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Customer Service Representative (French And English) at Solvo Global
Solvo
Kenya 🇰🇪 Kenya
Posted about 7 hours ago (29 Sep 2026) Updated about 7 hours ago
Job Description
The Customer Service Representative provides bilingual support in French and English, handling client inquiries, resolving issues, and ensuring a positive experience for customers across multiple channels. The role collaborates with internal teams to address concerns and maintain high service standards.
Qualifications & Requirements
- • Proven experience in a customer‑facing role
- • Fluency in both French and English
- • Strong communication and problem‑solving skills
Required Skills
Responsibilities
- • Respond to customer inquiries in French and English via phone, email, and chat
- • Resolve issues promptly while maintaining a courteous and professional demeanor
- • Document interactions and update customer records in the CRM system
- • Collaborate with internal departments to address complex queries and improve service processes