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Debt Collection Officer at Flexi-Personnel
Flexi Personnel
Kenya 🇰🇪 Kenya
Posted about 5 hours ago (13 Oct 2026) Updated about 5 hours ago
Job Description
The Debt Collection Officer will contact delinquent borrowers, negotiate repayment arrangements and update collection records to recover outstanding balances. The role requires strong communication skills and the ability to meet collection targets while maintaining professional relationships.
Qualifications & Requirements
- • Diploma or Bachelor’s Degree in Business, Finance or related field
- • Prior experience in debt collection or credit control
- • Excellent negotiation and interpersonal skills
- • Strong attention to detail and ability to work under pressure
- • Proficiency with collection software or CRM tools
Required Skills
Responsibilities
- • Initiate contact with overdue accounts via phone, email or in‑person visits
- • Negotiate payment plans and settlements in line with company policies
- • Record all communications and payment agreements in the CRM system
- • Follow up on agreed payments and monitor compliance
- • Coordinate with legal teams for escalated cases
- • Prepare regular collection performance reports
- • Ensure adherence to regulatory and data‑protection guidelines