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Engineer Service Delivery at HCS Affiliates Group
HCS Affiliates Group
Kenya 🇰🇪 Kenya
Posted about 9 hours ago (12 Oct 2026) Updated about 9 hours ago
Job Description
The Engineer Service Delivery manages the delivery of engineering solutions, overseeing service tickets, ensuring SLA compliance, and coordinating with technical teams and clients to achieve high‑quality service outcomes.
Required Skills
Responsibilities
- • Manage end‑to‑end delivery of engineering services and solutions for clients.
- • Monitor service tickets, prioritize issues and ensure resolution within SLA targets.
- • Coordinate with technical teams to implement and support solutions.
- • Communicate progress and status updates to clients and management.
- • Continuously improve service delivery processes and documentation.