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Front Office Manager at Nomad Beach Resort
Nomad Beach Resort
Kenya 🇰🇪 Kenya
Posted 10 days ago (26 Aug 2026) Updated 10 days ago
Job Description
The Front Office Manager oversees daily front‑desk operations to ensure guests receive seamless and high‑quality service. Responsibilities include managing reservations, handling check‑in and check‑out procedures, and coordinating billing activities. The manager also leads and trains front‑office staff, monitors performance, and resolves guest concerns promptly. Collaboration with other hotel departments helps maintain overall operational efficiency.
Qualifications & Requirements
- • Diploma or Bachelor’s Degree in Hospitality Management or a related field
- • Minimum of 3 years experience in front‑office or hotel reception management
- • Strong communication and interpersonal skills with a customer‑focused attitude
- • Proven leadership ability and experience training staff
- • Excellent organizational and problem‑solving capabilities
Required Skills
Responsibilities
- • Supervise daily front‑desk activities, including check‑in, check‑out and guest services
- • Manage reservations and room allocation using the property management system
- • Oversee billing, invoicing and cash handling procedures
- • Lead, train and schedule front‑office staff to ensure optimal coverage
- • Address guest complaints and inquiries promptly and professionally
- • Coordinate with housekeeping, food‑and‑beverage and other departments to ensure smooth operations
- • Monitor service standards and implement improvements as needed