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Guest Service Agent at Accor
Accor
Kenya 🇰🇪 Kenya
Posted 2 days ago (18 Oct 2026) Updated 2 days ago
Job Description
The Guest Service Agent at Accor will deliver exceptional hospitality experiences by welcoming guests, handling check‑in and check‑out procedures, and responding to inquiries. The role demands strong communication skills, a friendly demeanor, and the ability to resolve issues promptly. Working in a dynamic hotel environment, the agent will collaborate with various departments to ensure guest satisfaction. This full‑time position is based in Kenya.
Required Skills
Responsibilities
- • Greet guests warmly and manage the check‑in and check‑out processes efficiently
- • Respond to guest inquiries, requests, and complaints with professionalism
- • Coordinate with housekeeping and maintenance to address room issues promptly
- • Process payments, issue invoices, and maintain accurate guest records
- • Promote hotel services and upsell amenities to enhance guest experience