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Head of Client Operations
Pavago
Kenya 🇰🇪 Kenya
Posted 3 days ago (17 Oct 2026) Updated 3 days ago
Job Description
The Head of Client Operations oversees the delivery of cold‑email campaigns and client services for a remote, U.S.-focused portfolio. Responsibilities include managing the operations team, establishing SOPs, monitoring performance metrics, and ensuring high client satisfaction across time zones. The role requires strategic planning, remote leadership and close collaboration with sales and marketing functions.
Required Skills
Responsibilities
- • Lead the client operations team delivering cold‑email campaigns
- • Oversee client onboarding, project delivery and performance tracking
- • Coordinate remote teams across U.S. time zones
- • Develop and implement operational processes and SOPs
- • Ensure client satisfaction and retention through proactive service management