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Presales & Technical Engineer (ManageEngine & Zoho Solutions)
NSI RAI Limited
Kenya 🇰🇪 Kenya
Posted about 3 hours ago (28 Oct 2026) Updated about 2 hours ago
How to Apply
• Send your CV and cover letter to careers@nsirai.com with a subject line indicating application for the Presales & Technical Engineer position.
Job Description
The Presales & Technical Engineer will support the sales cycle by delivering technical consultations, solution demonstrations, and proof‑of‑concept deployments for ManageEngine and Zoho products. The role involves designing solution architectures, responding to RFPs, and assisting with implementation, configuration, and integration of solutions into customer environments. Ongoing duties include providing Level 1/2 technical support, conducting health checks, and delivering training to ensure successful adoption. Strong communication skills and the ability to translate technical concepts into b
Qualifications & Requirements
- • Bachelor's degree in Information Technology, Computer Science, Telecommunications, or a related field.
- • 2–5 years of experience in presales engineering, technical consulting, or systems engineering.
- • Hands‑on experience implementing and supporting ManageEngine and/or Zoho solutions.
- • Strong knowledge of Windows Server and Linux environments.
- • Experience with Active Directory and Azure Active Directory.
- • Proficiency with Microsoft 365 and relational databases (PostgreSQL, MySQL, Microsoft SQL Server).
- • Ability to conduct technical demonstrations, workshops, and proof‑of‑concepts.
- • Understanding of IT Service Management (ITSM), endpoint management, identity management, cybersecurity, IT operations management, observability, and CRM solutions.
- • Relevant certifications in ManageEngine, Zoho, Microsoft technologies, or ITIL (preferred).
Required Skills
Responsibilities
- • Conduct discovery sessions to understand customer business and technical requirements.
- • Deliver product demonstrations and technical presentations for ManageEngine and Zoho solutions.
- • Design and recommend solutions aligned with customer needs and business objectives.
- • Develop solution architectures, technical proposals, and Bills of Quantities (BOQs).
- • Prepare responses to RFPs, RFQs, and technical questionnaires.
- • Conduct proof‑of‑concept (POC) and pilot implementations.
- • Provide technical support throughout the sales cycle to aid deal closures.
- • Install, configure, and implement ManageEngine and Zoho solutions per customer requirements.
- • Integrate solutions with Active Directory, Microsoft 365, Azure AD, and third‑party applications.
- • Perform system migrations, upgrades, and configuration enhancements.
- • Configure workflows, automation, dashboards, reports, and access controls.
- • Support user acceptance testing (UAT) and go‑live activities.
- • Deliver Level 1 and Level 2 technical support to customers.
- • Troubleshoot application, database, and integration issues.
- • Conduct system health checks and performance assessments.
- • Provide end‑user and administrator training sessions.
- • Offer best‑practice recommendations and solution optimization guidance.
- • Escalate complex issues to vendors and ensure timely resolution.
- • Review system performance, resource utilization, and user adoption metrics.
- • Assess security configurations, compliance settings, and backup strategies.
- • Prepare health‑check reports with improvement recommendations.
- • Help customers maximize value and return on investment from deployed solutions.