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Quality & Service Excellence Supervisor at Tsebo Solutions Group
Tsebo Solutions Group
Kenya 🇰🇪 Kenya
Posted about 22 hours ago (26 Sep 2026) Updated about 22 hours ago
Job Description
The Quality & Service Excellence Supervisor will oversee the delivery of high‑quality workplace management services across Tsebo’s African operations. The role involves monitoring service standards, leading continuous improvement initiatives and managing a team of quality analysts. The supervisor ensures compliance with client expectations and internal performance metrics.
Qualifications & Requirements
- • Bachelor’s degree in Business Administration, Management, Engineering or related field
- • Minimum 3 years of experience in quality assurance or service excellence roles
- • Strong analytical and problem‑solving abilities
- • Excellent communication and leadership skills
Required Skills
Responsibilities
- • Monitor and evaluate service delivery against established quality standards
- • Lead continuous improvement projects to enhance client satisfaction
- • Manage and coach a team of quality analysts and service coordinators
- • Conduct audits, root‑cause analyses and implement corrective actions
- • Prepare performance reports and present findings to senior management