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Recovery Team Leader - Logbooks at Progressive Credit
Progressive Credit
Kenya 🇰🇪 Kenya
Posted 4 days ago (1 Sep 2026) Updated 4 days ago
Job Description
The Recovery Team Leader will oversee the logbook recovery process, ensuring accurate documentation and timely resolution of customer issues. The role coordinates a team to maintain data integrity and supports product development through insights gathered from recovery activities.
Required Skills
Responsibilities
- • Lead the recovery team responsible for managing and updating logbooks
- • Ensure accurate documentation of customer interactions and issue resolutions
- • Coordinate with product and service teams to provide feedback for improvements
- • Monitor key performance indicators and report on recovery outcomes
- • Train and mentor team members to maintain high service standards