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Reservation Agent at Fairmont Hotels & Resorts
Fairmont
Kenya 🇰🇪 Kenya
Posted about 3 hours ago (11 Oct 2026) Updated about 3 hours ago
Job Description
The Reservation Agent will manage hotel bookings, respond to guest inquiries, and ensure a seamless reservation experience for the Fairmont Norfolk. Responsibilities include handling phone and online reservations, updating the booking system, and coordinating with other hotel departments to fulfill guest requests.
Qualifications & Requirements
- • High school diploma or equivalent
- hospitality or tourism certificate preferred
- • At least 1 year experience in hotel reservations or front‑office operations
- • Strong communication skills and proficiency with reservation software
- • Customer‑focused attitude with attention to detail
Required Skills
Responsibilities
- • Process incoming reservation requests via phone, email and online platforms
- • Verify guest information, room availability and rates before confirming bookings
- • Update the property management system with accurate reservation details
- • Communicate special requests and preferences to relevant hotel departments
- • Provide timely responses to guest inquiries and resolve reservation issues
- • Generate daily reservation reports and assist with forecasting occupancy
- • Uphold Fairmont service standards and promote upselling opportunities