D
SSA KE – IT Support Specialist at DHL
DHL
Kenya 🇰🇪 Kenya
Posted 1 day ago (19 Oct 2026) Updated 1 day ago
Job Description
Provides first‑line technical assistance to DHL employees, troubleshooting hardware and software issues and ensuring smooth operation of IT services. Maintains desktop, laptop and peripheral equipment, and supports network connectivity. Works to meet service level agreements while delivering courteous customer support.
Qualifications & Requirements
- • Diploma or higher in Information Technology or a related field
- • 1–2 years experience providing IT support in a corporate environment
- • Strong problem‑solving abilities and customer‑service orientation
- • Good communication skills and ability to work under pressure
Required Skills
Responsibilities
- • Deliver first‑line technical support for hardware, software and network issues
- • Install, configure and maintain desktops, laptops and peripheral devices
- • Diagnose and resolve user problems remotely and on‑site
- • Escalate complex incidents to senior IT staff and follow up on resolutions
- • Document support activities and maintain knowledge base articles