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Systems Engineer- End User Services (L1) at NTT Ltd
NTT Ltd
Kenya 🇰🇪 Kenya
Posted about 5 hours ago (29 Oct 2026) Updated about 4 hours ago
Job Description
The Systems Engineer – End User Services provides first‑level technical support for desktop, laptop, and mobile devices, resolving hardware and software issues to maintain productivity across the organization.
Qualifications & Requirements
- • Bachelor’s degree in Information Technology, Computer Science, or related field
- • 1–3 years experience providing end‑user technical support
- • Strong knowledge of Windows operating systems and Microsoft Office
- • Familiarity with Active Directory and ticketing systems
Required Skills
Responsibilities
- • Respond to L1 tickets and troubleshoot end‑user hardware and software problems
- • Configure, image, and deploy Windows desktops and laptops
- • Manage user accounts, passwords, and access permissions in Active Directory
- • Install and update standard applications and security patches
- • Document solutions and maintain knowledge‑base articles
- • Escalate complex issues to senior support teams as needed