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Technical Support Operator -Isebania Job Mogo Finance
Mogo
Kenya 🇰🇪 Kenya
Posted 5 days ago (1 Oct 2026) Updated 5 days ago
Job Description
The Technical Support Operator provides first‑line assistance for Mogo Finance’s technology platforms, diagnosing issues, guiding users, and ensuring smooth operation of financial services. The role requires effective communication, problem‑solving skills, and the ability to work under supervision in an entry‑level environment.
Required Skills
Responsibilities
- • Receive and log technical support requests from users.
- • Diagnose and resolve hardware or software issues remotely or on‑site.
- • Provide clear instructions and guidance to users to resolve problems.
- • Escalate complex incidents to senior support staff as needed.
- • Document solutions and maintain accurate support records.
- • Participate in basic system maintenance and updates.