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Telesales Agent at SBM Bank
SBM Bank
Kenya 🇰🇪 Kenya
Posted about 3 hours ago (28 Sep 2026) Updated about 3 hours ago
Job Description
The telesales agent promotes the bank’s products and services to prospective customers via phone, generating leads and converting inquiries into sales. They meet daily call targets, provide accurate product information, and maintain records of interactions. The role supports the bank’s growth strategy by expanding its customer base.
Qualifications & Requirements
- • Prior experience in telesales or customer service, preferably in banking
- • Strong verbal communication and persuasive skills
- • Ability to meet performance targets and work in a fast‑paced environment
- • Basic computer literacy and familiarity with CRM tools
- • High school diploma or equivalent
- tertiary education is a plus
Required Skills
Responsibilities
- • Conduct outbound calls to prospective and existing clients to sell banking products
- • Identify customer needs and recommend appropriate solutions such as loans, accounts, or digital services
- • Achieve sales targets and report daily activity metrics
- • Maintain accurate customer data in CRM systems
- • Handle inquiries and resolve basic service issues