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Operation Agent at ADEC Kenya Services EPZ Limited (ADEC Kenya)
JobSearch
Kitengela 🇰🇪 Kenya
Posted 8 days ago (28 Aug 2026) Deadline: 20 Sep 2026 Updated 1 day ago
How to Apply
Send your CV to kenya@adec-innovations.com with the position as the email subject.
Job Description
The Operations Agent will ensure smooth handling of hotel support inquiries and accurate rate loading for client hotels. The role combines customer service via ticketing systems with detailed data‑management to maintain up‑to‑date pricing information.
Qualifications & Requirements
- • Diploma in a relevant field
- • Minimum 1 year of experience in customer support or data‑entry roles
Required Skills
Responsibilities
- • Respond to hotel inquiries through Zendesk ticketing, phone and live chat, providing timely and professional assistance
- • Handle requests related to user access, room and rate visibility, travel‑agent details and other support issues
- • Load hotel rates accurately and implement corporate RFP agreements while adhering to SLAs
- • Manipulate spreadsheets, perform VLOOKUPs and prepare data files for import into the CRS system
- • Troubleshoot rate discrepancies and ensure rapid market‑to‑revenue turnaround
- • Collaborate with internal teams and external partners to maintain service quality