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Team Lead at ADEC Kenya Services EPZ Limited (ADEC Kenya)
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Kitengela 🇰🇪 Kenya
Posted 1 day ago (26 Oct 2026) Deadline: 30 Oct 2026 Updated about 4 hours ago
Job Description
The Team Lead will manage operational processes for rate loading, handle escalations, and ensure accurate execution of partner rate submissions across multiple platforms. Responsibilities include training new staff, overseeing support case distribution, and maintaining high service standards during peak periods. Strong attention to detail and leadership are key to success.
Qualifications & Requirements
- • Diploma in a relevant field
Required Skills
Responsibilities
- • Execute operational duties for the Operations Agent role with accuracy and efficiency
- • Oversee rate loading functions, including RFP tool submissions, Zendesk requests, chain and partner rate loading
- • Act as primary escalation point for operational queries, especially during peak periods
- • Support Account Managers by addressing critical customer concerns and service risks
- • Facilitate onboarding and training of new team members on rate loading processes and system updates
- • Deliver ongoing training on change requests, system enhancements, and third‑party integrations
- • Monitor rate loading activities, prioritize requests, and allocate resources to maximize revenue
- • Manage support case distribution to ensure balanced workloads and timely resolutions