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Customer Experience Officer - Mombasa at Vision Plus
JobSearch
Mombasa 🇰🇪 Kenya
Posted 1 day ago (19 Oct 2026) Updated about 5 hours ago
Job Description
The Customer Experience Officer will serve as the first point of contact for Vision Plus customers, handling walk‑in, telephone and online enquiries while managing service documentation. Responsibilities include creating and closing job cards, supporting merchandise sales, maintaining inventory records and ensuring a professional service environment. The role offers exposure to after‑sales service, retail sales and inventory control.
Qualifications & Requirements
- • Bachelor’s degree (BA/BSc/HND) in a relevant field
- • Strong customer‑service orientation and excellent communication skills
- • Ability to work under pressure, multitask and prioritize tasks
Required Skills
Responsibilities
- • Welcome and assist walk‑in customers professionally, courteously and promptly
- • Handle telephone and social media enquiries
- • Create and close job cards accurately
- • Support merchandise sales and provide product information
- • Maintain reliable stock records and inventory control
- • Keep the service centre clean, organized and reflective of the brand
- • Provide clear communication to customers throughout the service process