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Customer Service Agent at Kilimall
JobSearch
Mombasa 🇰🇪 Kenya
Posted 1 day ago (13 Oct 2026) Deadline: 19 Oct 2026 Updated about 1 hour ago
How to Apply
Send your CV and cover letter to recruitment@kilimall.com with the subject “Customer Service Agent” by 19 October 2026.
Job Description
The Customer Service Agent will handle inbound and outbound communications, providing timely assistance via phone and live chat. You will resolve customer issues, maintain high satisfaction scores, and meet strict response time targets. Strong communication and problem‑solving abilities are essential for success in this remote role.
Qualifications & Requirements
- • Degree or diploma in a business‑related field
- • Proven experience in a similar customer service role
- • Typing speed of at least 40 words per minute
- • Excellent communication and interpersonal skills
- • Strong problem‑solving abilities
Required Skills
Responsibilities
- • Manage live chat inquiries and support tickets
- • Handle inbound and outbound customer calls
- • Provide accurate and timely assistance through chat channels
- • Follow up on customer issues to ensure prompt resolution
- • Achieve required customer satisfaction rates
- • Maintain an average response time of under three minutes