Executive Housekeeper / Housekeeping Manager

description Job Description

checklist Qualifications & Requirements

• check_circle • Degree in Hospitality Management or Business.
• check_circle • Minimum 3 years experience in a senior leadership position within hospitality.
• check_circle • Ability to execute operational plans and lead implementation of mid‑ and short‑term targets.
• check_circle • Proven ability to manage multi‑disciplinary teams.
• check_circle • Working knowledge of housekeeping operations, rooms, public areas, laundry services, budgeting, and planning processes.

psychology Required Skills

task_alt Responsibilities

• arrow_right • Communicate the organization’s Vision, Mission, and Values to all staff.
• arrow_right • Lead departmental operations, supervising rooms, public areas, and laundry services.
• arrow_right • Develop, implement, and monitor standard operating procedures for housekeeping and laundry.
• arrow_right • Plan, schedule, and deploy housekeeping and laundry staff to meet operational requirements.
• arrow_right • Conduct regular performance reviews and manage staff development, promotions, or reassignments.
• arrow_right • Establish and maintain a guest satisfaction feedback system related to cleanliness and service.
• arrow_right • Review and act on guest feedback, implementing corrective actions as needed.
• arrow_right • Monitor service delivery in real time by being visible in operational areas.
• arrow_right • Develop revenue‑enhancement packages for laundry, guest laundry, external laundry services, and related offerings.
• arrow_right • Create auditing and control systems to document housekeeping and laundry inventories and operations.
• arrow_right • Promote housekeeping and laundry services through initiatives and marketing.
• arrow_right • Review operational costs regularly and report adjustments to management.
• arrow_right • Drive positive online reviews and improve business performance through high service standards.