E
Key Accounts Champion at Express Shipping & Logistics (EA) Limited (ESL)
Express Shipping & Logistics
Mombasa 🇰🇪 Kenya
Posted about 22 hours ago (26 Sep 2026) Updated about 22 hours ago
Job Description
The Key Accounts Champion will serve as the main liaison for designated strategic customers, ensuring their needs are met and fostering long‑term partnerships. They will drive commercial growth by identifying opportunities, negotiating contracts, and coordinating service delivery with internal teams. The role requires proactive problem solving and a strong customer focus to maintain high satisfaction levels.
Responsibilities
- • Act as primary point of contact for assigned key accounts
- • Build and maintain strong relationships with customers to understand their needs
- • Identify opportunities to upsell and cross‑sell logistics services
- • Negotiate contracts and service agreements
- • Coordinate with operations, finance, and support teams to ensure timely service delivery
- • Monitor account performance and address issues proactively
- • Prepare regular reports on account activity and revenue forecasts