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Operation Customer Expert (Local/Expat) - Mombasa
BrighterMonday Consulting
Mombasa 🇰🇪 Kenya
Posted 5 days ago (19 Sep 2026) Updated 5 days ago
Job Description
The Operation Customer Expert monitors user‑generated content across the Sub‑Saharan region, applying client policies to determine suitability. The role evaluates flagged posts, ensures security standards, and identifies process improvements to maintain high‑quality moderation. Strong communication and cultural awareness are essential for accurate decision‑making.
Qualifications & Requirements
- • Minimum diploma in a relevant discipline
- • At least one year of experience in content moderation
- • Strong organizational skills and keen attention to detail
- • Excellent written and verbal English communication
- • Ability to interpret and apply client policies accurately
- • Awareness of cultural and political contexts in Sub‑Saharan Africa
Required Skills
Responsibilities
- • Acquire in‑depth knowledge of client policies and guidelines
- • Review and moderate content from the Sub‑Saharan African region
- • Assess flagged or reported posts and determine whether removal is required
- • Apply information‑security standards during moderation activities
- • Identify and propose process improvements to enhance moderation efficiency
- • Maintain consistent quality and meet productivity targets
- • Communicate effectively with management and team members
- • Stay informed about cultural, political and social trends in the supported markets